Privacy Policy

Last Updated: June 15, 2026

Ollny Direct (Shenzhenshi Meimao Technology Co., Ltd) (“Company”, “we”, “our”, or “us”) is committed to protecting your personal information and respecting your privacy.

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website (including ollny.co.uk), use our services, or interact with us (collectively, the “Services”).

1. Information We Collect

We collect personal information in the following ways:

1.1 Information You Provide Directly

  • Name
  • Email address
  • Phone number
  • Billing and shipping address
  • Payment information (processed securely via third-party providers)
  • Account login details
  • Customer support inquiries

1.2 Automatically Collected Information

When you visit our website, we automatically collect:

  • IP address
  • Browser type and version
  • Device information
  • Time zone
  • Pages viewed and interactions
  • Referral URLs and search terms

This information is collected using cookies, log files, pixels, and similar technologies.

1.3 Order Information

When you make a purchase, we collect:

  • Order details
  • Payment confirmation
  • Shipping and delivery information

2. How We Use Your Information

We use your personal information to:

  • Provide, operate, and maintain our Services
  • Process and fulfill your orders
  • Communicate with you (order updates, support)
  • Send marketing communications (with your consent where required)
  • Personalize your shopping experience
  • Improve website performance and user experience
  • Prevent fraud and enhance security
  • Comply with legal and regulatory obligations

3. Legal Basis for Processing (UK GDPR)

If you are located in the United Kingdom or EEA, we process your data under the following lawful bases:

  • Contractual necessity – to fulfill orders and provide services
  • Consent – for marketing and non-essential cookies
  • Legal obligation – compliance with laws
  • Legitimate interests – improving services, fraud prevention, analytics

4. How We Share Your Information

We do not sell your personal information.

We may share your information with:

4.1 Service Providers

Including:

  • Payment processors
  • Shipping and logistics partners
  • IT service providers
  • E-commerce platform providers (e.g., Shopify)

4.2 Analytics & Advertising Partners

We may share limited data with partners to:

  • Analyze website usage
  • Deliver targeted advertisements

These partners may include analytics and advertising providers.

4.3 Legal & Compliance

We may disclose your information:

  • To comply with legal obligations
  • In response to lawful requests (e.g., court orders)
  • To protect our rights and prevent fraud

4.4 Business Transfers

Your information may be transferred in the event of:

  • Merger
  • Acquisition
  • Asset sale

5. Shopify & Third-Party Processing

Our store is powered by Shopify, which processes your data on our behalf.

Your data may be stored and processed in multiple countries, including:

  • United Kingdom
  • European Economic Area (EEA)
  • United States
  • Canada

We ensure appropriate safeguards are in place for international transfers.

6. Cookies & Tracking Technologies

We use cookies and similar technologies to operate and improve our Services.

Types of cookies we use:

  • Strictly Necessary Cookies – essential for site functionality
  • Analytics Cookies – understand user behavior
  • Marketing Cookies – deliver personalized ads

👉 For full details, please refer to our Cookie Policy.

7. Data Retention

We retain your personal information:

  • As long as necessary to fulfill the purposes outlined in this policy
  • To comply with legal obligations
  • Until you request deletion

8. Data Security

We implement appropriate technical and organizational measures to protect your data.

However, no method of transmission over the Internet is 100% secure.

9. Your Privacy Rights

9.1 UK / EEA Users (GDPR Rights)

You have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion
  • Restrict or object to processing
  • Data portability
  • Withdraw consent at any time

9.2 California Residents (CCPA/CPRA)

You have the right to:

  • Know what personal data we collect
  • Request deletion
  • Correct inaccurate data
  • Opt out of data sharing

9.3 Exercising Your Rights

To exercise your rights, please contact us:

→ support@ollny.com

We may need to verify your identity before processing requests.

10. International Data Transfers

Your information may be transferred and processed outside your country of residence.

We rely on appropriate safeguards such as:

  • Standard contractual clauses
  • Adequacy decisions

11. Automated Decision-Making

We do not use fully automated decision-making that produces legal or significant effects.

However, limited automated processes (e.g., fraud detection via Shopify) may temporarily restrict transactions.

12. Children’s Privacy

Our Services are not intended for:

  • Children under 13 (United States)
  • Children under 16 (UK/EEA)

We do not knowingly collect personal data from children.

13. Do Not Track Signals

Due to the lack of a consistent industry standard, we do not respond to “Do Not Track” signals.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically.

Changes will be posted on this page with an updated “Last Updated” date.

15. Contact Information

If you have any questions or requests regarding this Privacy Policy:

→ Email:
support@ollny.com

→ Address:
1704, Fencheng Zhigu Building A
60 Tiezai Road, Gongle Community
Xixiang Street, Bao'an District
Shenzhen, Guangdong, China 518000